الرئيسية / ضمان الخدمة

ضمان الخدمة

سانكي للآلات · كل عملية شراء بكل اطمئنان

🚜1. Authentic Vehicle Source Guarantee

All equipment on the Sanki Machinery platform is verified on site by our business staff to eliminate fake listings, ensuring every machine has a clear source and legal ownership. A complete vehicle file is built for each machine:

On-site VerificationOur staff checks the machine nameplate and frame number on site, matching photos one by one
Clear OwnershipConfirms the machine's legal source with no ownership disputes, ready for transfer
Complete DocumentsRegistration certificate, certificate of conformity, invoices and other vehicle documents are complete and verifiable
Traceable SourceSource information is recorded for every machine, fully traceable

🔧2. Professional Inspection Guarantee

Before listing, every machine is fully inspected by professional engineers and a bilingual inspection report is issued, with transparent data so you can see the true condition at a glance:

  • Engine Inspection: idle/high-speed running test, exhaust smoke, oil pressure, cooling system pressure
  • Hydraulic System: main pump pressure test, multi-way valve operation, cylinder leakage test, hydraulic oil sampling
  • Undercarriage & Structure: track wear measurement, travel motor pressure, frame weld flaw detection
  • Electrical System: full vehicle circuit, instrument functions, air conditioning test
  • Working Attachments: boom/arm/bucket pin clearance, cylinder stroke test

🤝3. Accompanied Inspection Service

We provide professional brokers to accompany you throughout the viewing and trial run, helping you inspect on site, negotiate prices, and interpret the machine's true working condition and service history:

On-site InspectionA broker accompanies you to the yard to view and trial the machine, verifying its condition on site
Remote ViewingOverseas customers can book a live video walkthrough with a specialist, without leaving home
Condition InterpretationCombines the inspection report to explain true working condition, service and repair history
Price AssistanceHelps both parties reach a fair price based on market conditions

🚢4. Global Logistics Service

With long-term partnerships with international freight forwarders, we offer sea, air and land one-stop logistics solutions covering 40+ countries and regions across Southeast Asia, Africa, the Middle East, South America and Europe:

  • Customized Logistics Plans: optimal shipping plan based on machine type, dimensions and destination
  • Export Clearance Assistance: assist with export declaration, inspection and certificate of origin
  • Professional Packaging: RoRo/container for complete machines, wooden crates for parts, safe in transit
  • Full Tracking: logistics node information provided, cargo status real-time
  • Insurance: cargo insurance can be arranged to reduce transport risk

🛡️5. Transaction Fund Security

To protect both parties, the platform provides multiple secure transaction methods and fund protection mechanisms:

Standard ContractStandard purchase contract clarifying machine, price, delivery and warranty terms
Secure PaymentSupports PayPal, bank transfer, letter of credit and other secure methods
Pay After InspectionRecommended to inspect before paying; large orders can be paid in phases
Compliant DocumentsStandard invoices and export documents provided to protect both parties' rights

🛠️6. After-sales Service

Full after-sales support within the warranty period, with a service team responding around the clock for worry-free purchasing:

  • Machine Warranty: core-component warranty per contract terms
  • Parts Supply: stable long-term supply of genuine and branded matching parts
  • Technical Support: remote fault diagnosis and repair guidance, assistance connecting local repair resources
  • Operation Training: equipment operation and maintenance training, plus Chinese/English manuals
  • Quick Response: after-sales issues responded to within 24 hours, 7×24 hotline

Our Service Commitment

24h Response
Inquiries and after-sales issues replied within 24 hours
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Transparent Reports
Inspection reports delivered with the machine, transparent data
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Global Coverage
Logistics covering 40+ countries and regions
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Worry-free After-sales
Full technical support within the warranty period